Supervisor - Facilities (FM)

Role Purpose:

The incumbent is responsible for responsible for initiating and developing specific MEP related repair procedures and work instructions and supervising work execution and carrying out mechanical routine jobs, trouble shooting of MEP in safe manner.

Accountabilities:

Corrective/Reactive, Planned preventive maintenance:
•    Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
•    Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
•    Prepare site specific PPM procedures, PPM schedule, and resource planning
•    Prepare method statements, risk assessment, PPM Task sheet
•    Tally and close all planned PPM work orders on monthly basis
•    Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
•    Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
•    Ensure all CRM work orders are tracked, updated and closed on daily basis
•    Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
•    Calibration of all tools and tackles, safety devices
•    Schedule, coordinate and oversee the maintenance contracts of Sub Contractors 

AMC Management:
•    Execution of AMCs efficiently with in the budget and ensure optimum output of the same
•    Analyze and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
•    Meeting, reporting AMCs at regular intervals to maintain good communication and rapport.
•    Track contract progress and ensure agreed SLA’s and KPI’s are met
•    Resource planning (manpower, material/replacement spares, subcontracted specialized services etc.) for the contracts assigned 
•    Responsible for takeover and handover of the AMC
•    Preparing and submission of monthly, annual reports for the contracts assigned
•    Ensure Submission of AMC invoices on time and obtain acknowledgement 

Repair, Refurbishment works:
•    Ensure all planned jobs are execute in line with approved schedule. 
•    Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to management
•    Prepare repair, replacement, refurbishment cost estimate, proposals and follow up for approvals 
•    Execution of casual jobs efficiently with in the budget and ensure output. 

QHSE:
•    Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
•    Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
•    Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
•    Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
•    Ensure timely close out of HSE Action taken Reports, NCR’s   

Customer Service:
•    Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with customer and customer representatives.
•    Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
•    Meeting, reporting customers at regular intervals to maintain good communication and rapport.

Qualification & Experience:

•    Minimum technical certificate or diploma in mechanical, civil or electrical engineering 
•    Minimum 5 years’ experience with relevant history of installation, maintenance and repair in commercial premises 
•    Proven experience working in a large facility service organization

Knowledge & Skills:

•    Good Communication skills
•    Proficient in English, written and spoken (Arabic is an advantage)
•    Interpersonal skills
•    Willing to work under pressure
•    Display a sound knowledge of MEP installation and civil related works
•    Should have a sound knowledge of pipefitting, electrical and electronic fault diagnosis and brazing techniques as applicable to the AC and refrigeration industry. Good understanding of A/C systems and controls
•    Knowledge of tools, equipment and materials common to the plumbing trade, skills in the installation, repair & maintenance of all types of plumbing work
•    Installation of electrical wirings, equipment, machines or programs to specifications
•    CMMS/BMS experience (Maximo Preferred)
•    Experience of safe working practices, risk assessments, method statements and permit-to-work systems